Insurance Cases
Travel Insurance & Assistance Cases
Many travel insurance policies include cover for repatriation. Where such a policy exists, the family may be entitled to cover for some or all of the costs, in accordance with the terms of that specific policy.
Insurance Cases
Travel Insurance & Assistance Cases
Many travel insurance policies include cover for repatriation. Where such a policy exists, the family may be entitled to cover for some or all of the costs, in accordance with the terms of that specific policy.
Where the appropriate authorisation is in place, we can coordinate the case directly with the relevant parties, so the family is not managing the operational side and the claim at the same time.
Discuss an insurance case- Whether a case is covered, and to what extent, is determined by the policy and the insurer — not by us.
- We can work alongside an insurer or assistance company once the appropriate authorisation exists.
- If you are not sure whether there is relevant cover, tell us during intake and we will take it into account.
How It Works
Five Stages, One Point of Contact
International repatriation involves authorities, documents and providers in at least two countries. This is how we structure it so the family does not have to.
- 01
Case Intake
We take the details of the case: where the death occurred, where the deceased needs to be transferred, and the circumstances that affect what will be required.
- 02
Operational Assessment
We review the requirements for that specific route — documentation, authorisations, available providers and flight options — and come back to you with what the case involves.
- 03
Coordination in the Country of Origin
We coordinate with the local professional providers and the relevant authorities in the country where the death occurred.
- 04
The International Transfer
Documentation, airline, cargo and the flight itself are coordinated and tracked through to departure.
- 05
Arrival in the Destination Country
We coordinate the handover to the receiving party in the destination country and the continuation of the arrangements there.
The stages above describe how a case is typically managed. The specific requirements, sequence and timing depend on the countries involved and are confirmed case by case.
Case Intake
Need to Arrange a Repatriation?
Send us the details of the case. The more you can tell us, the faster we can assess the route and what it will require.
Your request has been received
We have your case details and our team will review the route and requirements.
Your reference:
If this is urgent, you can reach us directly right now:
Available 24/7
Get Immediate Repatriation Assistance
Tell us where the death occurred and where the deceased needs to go. We will assess the route and come back to you.