Complete International Repatriation Coordination

• International Repatriation

  Coordination of the transfer of a deceased person between countries, from the country of death to the destination country.

• Air Transportation

  Coordination of the air transport of the deceased, including the booking and the requirements of the operating carrier.

• Local Funeral Director

  Engaging and coordinating a local funeral home in the country where the death occurred.

• Documentation Support

  Assistance in identifying and coordinating the documents required for the specific route.

• Consular Coordination

  Coordination with the relevant consulates and embassies where their involvement is required.

• Required Authorisations

  Coordination of the permits and authorisations that the route requires.

• Translations

  Arranging translation of documents where the destination country requires it.

• Preparation of the Deceased

  Coordination of the preparation of the deceased in accordance with the applicable requirements.

• Embalming

  Coordination of embalming through a local provider where it is required for the route.

• Transport Coffin

  Arranging a coffin that meets the requirements for international air transport.

• Airline and Cargo

  Coordination with the airline or cargo operator, including booking and documentation.

• Airport Handling

  Coordination of handling at the airport of departure and the airport of arrival.

• Customs

  Coordination of customs formalities where they apply to the route.

• Receiving Funeral Home

  Coordination with the receiving funeral home or the party accepting the deceased at destination.

• Airport-to-Airport

  Coordination from the airport of departure to the airport of arrival.

• Door-to-Door

  Full door-to-door coordination in locations where this is operationally possible.

• Religious and Cultural Requirements

  Coordination in line with religious or cultural requirements where the route allows it.

• Keeping the Family Updated

  Updates to the family as the case progresses through its stages.

Requirements differ between countries and routes. Not every service listed is applicable, available or required in every case. Each case is reviewed and confirmed individually.

1. 01

   Case Intake

   We take the details of the case: where the death occurred, where the deceased needs to be transferred, and the circumstances that affect what will be required.

2. 02

   Operational Assessment

   We review the requirements for that specific route — documentation, authorisations, available providers and flight options — and come back to you with what the case involves.

3. 03

   Coordination in the Country of Origin

   We coordinate with the local professional providers and the relevant authorities in the country where the death occurred.

4. 04

   The International Transfer

   Documentation, airline, cargo and the flight itself are coordinated and tracked through to departure.

5. 05

   Arrival in the Destination Country

   We coordinate the handover to the receiving party in the destination country and the continuation of the arrangements there.

The stages above describe how a case is typically managed. The specific requirements, sequence and timing depend on the countries involved and are confirmed case by case.